FAQs
Order
Information:
- How long does it take to process my
order?
Orders are
processed as soon as a payment has been made and fully funded. Depending on the method chosen for payment processing
may take from 1-5 days.
- Can you look at or inspect a product for
me?
In order to offer the best possible prices, we source and store
our products in numerous warehouses across North America. As we carry several
hundred thousand products, we are unable to provide additional product
information above and beyond what is available on our site in a timely or
fiscally responsible manner. However, you can still contact us, as our
representatives are knowledgeable of the items we
carry.
- Can I cancel an order?
An order cancellation request must be received within one(1) hour
of placing your order. To cancel an order within that time frame, view
your order history, select your order, and Contact customer service to request a
cancellation. SebastionScotts will then contact the warehouse to cancel the
order. Alternately, you may contact us to cancel your
order.
- How do I check the status of an
order?
We will send updates to you that pertain to your order, such as
confirmation of the order, shipping and tracking information. If you need more
information please contact customer service.
- When will an out-of-stock product be
available?
We are unable to provide information for when out-of-stock
products will be available. When an item becomes out of stock it can take up to
4 weeks to come in or it will be discontinued. If you have placed an order for a
item that is out of stock, we will refund that portion of the order and notify
you that it is being backordered.
We will then notify you if and when the
item becomes available again.
Payment
- What methods of payment do you
accept?
We accept Visa,
MasterCard, American Express, and Discover through Amazon Payments and
Google Checkout.
Sorry, no CODs.
- Why is my credit card not being
accepted?
Please check the following:
That the number and expiration date
are correct that the billing address you provide is the one that your financial
institute has on record. If everything is correct, and your card is still
declined, please contact the institution that issues your
card.
Shipping
- How long does it take for my item to
ship?
Most orders are shipped within 2-5 business days of cleared
payments.
- How do I know what my shipping charges
are?
Shipping Charges
are located at checkout based on the number of items being ordered or by weight and package size depending on
the items themselves.
- Why didn't I receive all of the items in my
order?
In order to offer the best possible prices, products are stored
and shipped from various warehouses through out North America. As well, size
restrictions or availability may require that parts of your order ship
separately.
If you'd like to ensure that this is indeed the case, you may
contact customer service and we will advise you if your order has
been split for these reasons.
- Do you issue tracking numbers?
For most orders, when the tracking number is available, you will
be able to view it by viewing the order history on your account page. Also, you
will receive an email from us with this information.
Some shipments
coming into Canada from the U.S. will not have a tracking number available. As
well, some United States Postal Service shipments do not have tracking
numbers.
- What do I do if the tracking number I was issued is not
working?
Please
contact customer
service immediately.
For your shipping zone and estimated arrival
times click here*. Arrival times will vary
based on service selected and actuall ship date.
- Do you ship internationally?Do you ship to APO/FPO?
Yes, we do ship world wide. All international orders can expect an
increase in shipping time of between 2-4 weeks. 90% of international deliveries
have been received within 2 weeks. Please expect delays due to customs. There
will be an increase in the shipping cost based on your
location.
We will ship to APO, FPO, or PO Boxes. We respect to
our servicemen and women around the world and realize that at times they need a
little tender loving care. Please expect delays due to customs. There will be an
increase in the shipping cost based on your location.
*(please note that the map reflects
priority shipments shipped same day by 10am)
